Frinx ODL Base Support
The Frinx ODL Base Support option allows for unlimited SW upgrades for the duration of the support contract (12 months). Support is available via our support portal. Our support team will respond to you no later than the next business day.
Frinx ODL Production Support
Includes all components of the Base Support package with the following additions: You have access to email and phone support available 8×5 during CET business hours and our support team will get back to you no later than 4 hours after you have contacted us. Please contact our team email@example.com for 24×7 support options and more options regarding SLAs.
Chosen when critical network resources and service revenue depend on the uptime of Frinx ODL instances.
A detailed description of FRINX services and support options can be found in the Frinx Master Service Agreement. Please contact us at firstname.lastname@example.org.